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OSDOCS-3663-PT2: Fixed some issues that were missed when merging this PR
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@@ -12,6 +12,8 @@ If you have not created a load balancer in your AWS account, it is possible that
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Error: Error creating network Load Balancer: AccessDenied: User: arn:aws:sts::xxxxxxxxxxxx:assumed-role/ManagedOpenShift-Installer-Role/xxxxxxxxxxxxxxxxxxx is not authorized to perform: iam:CreateServiceLinkedRole on resource: arn:aws:iam::xxxxxxxxxxxx:role/aws-service-role/elasticloadbalancing.amazonaws.com/AWSServiceRoleForElasticLoadBalancing"
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----
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.Procedure
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To resolve this issue, ensure that the role exists on your AWS account. If not, create this role with the following command:
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[source,terminal]
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@@ -3,40 +3,14 @@
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// * rosa_support/rosa-troubleshooting-deployments.adoc
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:_content-type: PROCEDURE
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[id="rosa-troubleshooting-general-deployment-failure_{context}"]
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== General deployment failure
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= Obtaining information on a failed cluster
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If a cluster deployment fails, the cluster is put into an "error" state.
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.Procedure
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Run the following command to get more information:
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[source,terminal]
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----
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$ rosa describe cluster -c <my_cluster_name> --debug
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----
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[id="rosa-troubleshooting-deployment-failure-osdccsadmin_{context}"]
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== Deployment failure with an `osdCcsAdmin` error
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If a cluster creation action fails, you can receive the following error message.
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.Example output
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[source,terminal]
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----
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Failed to create cluster: Unable to create cluster spec: Failed to get access keys for user 'osdCcsAdmin': NoSuchEntity: The user with name osdCcsAdmin cannot be found.
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----
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To fix this issue:
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. Delete the stack:
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+
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[source,terminal]
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----
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$ rosa init --delete-stack
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----
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. Reinitialize your account:
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+
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[source,terminal]
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----
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$ rosa init
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----
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@@ -2,20 +2,8 @@
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//
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// * rosa_support/rosa-troubleshooting-deployments.adoc
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:_content-type: PROCEDURE
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[id="rosa-troubleshooting-general-deployment-failure_{context}"]
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= General deployment failure
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If a cluster deployment fails, the cluster is put into an "error" state.
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Run the following command to get more information:
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[source,terminal]
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----
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$ rosa describe cluster -c <my_cluster_name> --debug
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----
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[id="rosa-troubleshooting-deployment-failure-osdccsadmin_{context}"]
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== Deployment failure with an `osdCcsAdmin` error
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= Failing to create a cluster with an `osdCcsAdmin` error
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If a cluster creation action fails, you can receive the following error message.
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@@ -25,6 +13,7 @@ If a cluster creation action fails, you can receive the following error message.
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Failed to create cluster: Unable to create cluster spec: Failed to get access keys for user 'osdCcsAdmin': NoSuchEntity: The user with name osdCcsAdmin cannot be found.
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----
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.Procedure
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To fix this issue:
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. Delete the stack:
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@@ -21,6 +21,13 @@ When you create a ROSA cluster using AWS STS, an associated AWS OpenID Connect (
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====
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include::modules/rosa-sts-aws-requirements.adoc[leveloffset=+1]
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[role="_additional-resources"]
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[id="additional-resources_aws-requirements_{context}"]
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.Additional resources
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* xref:../rosa_planning/rosa-limits-scalability.adoc#rosa-limits-scalability[AWS limits]
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* xref:../rosa_support/rosa-troubleshooting-deployments.adoc#rosa-troubleshooting-general-deployment-elb[Creating the service role for the Elastic load balancer (ELB)]
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* xref:../rosa_planning/rosa-sts-aws-prereqs.adoc#osd-aws-privatelink-firewall-prerequisites_rosa-sts-aws-prereqs[AWS firewall prerequisites]
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include::modules/rosa-requirements-deploying-in-opt-in-regions.adoc[leveloffset=+1]
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include::modules/rosa-setting-the-aws-security-token-version.adoc[leveloffset=+2]
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include::modules/rosa-sts-aws-iam.adoc[leveloffset=+1]
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@@ -31,9 +38,7 @@ include::modules/osd-aws-privatelink-firewall-prerequisites.adoc[leveloffset=+1]
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* xref:../rosa_planning/rosa-sts-required-aws-service-quotas.adoc#rosa-sts-required-aws-service-quotas[Review the required AWS service quotas]
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[role="_additional-resources"]
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[id="additional-resources_aws-prerequisites_{context}"]
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== Additional resources
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* xref:../rosa_planning/rosa-limits-scalability.adoc#rosa-limits-scalability[Limits and scalability]
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* xref:../rosa_architecture/rosa_policy_service_definition/rosa-policy-process-security.adoc#rosa-policy-sre-access_rosa-policy-process-security[SRE access to all Red Hat OpenShift Service on AWS clusters]
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* xref:../applications/deployments/osd-config-custom-domains-applications.adoc#osd-applications-config-custom-domains[Configuring custom domains for applications]
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* xref:../rosa_planning/rosa-limits-scalability.adoc#rosa-limits-scalability[AWS limits]
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* xref:../rosa_support/rosa-troubleshooting-deployments.adoc#rosa-troubleshooting-general-deployment-elb[Creating the service role for the Elastic load balancer (ELB)]
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@@ -3,11 +3,11 @@ include::_attributes/attributes-openshift-dedicated.adoc[]
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[id="rosa-troubleshooting-cluster-deployments"]
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= Troubleshooting cluster deployments
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:context: rosa-troubleshooting-cluster-deployments
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toc::[]
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[id="rosa-troubleshooting-deployment_{context}"]
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= Troubleshooting cluster deployments
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This document describes how to troubleshoot cluster deployment errors.
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include::modules/rosa-troubleshooting-general-deployment.adoc[leveloffset=+1]
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include::modules/rosa-troubleshooting-osdccsadmin-deployment.adoc[leveloffset=+1]
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include::modules/rosa-troubleshooting-elb-service-role.adoc[leveloffset=+1]
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