OSDOCS-8385

_topic_maps/_topic_map_rosa.yml

@@ -155,6 +155,8 @@ Topics:
     File: cloud-experts-getting-started-upgrading
   - Name: Deleting your cluster
     File: cloud-experts-getting-started-deleting
+  - Name: Obtaining support
+    File: cloud-experts-getting-started-support
 - Name: Deploying an application
   Dir: cloud-experts-deploying-application
   Distros: openshift-rosa

cloud_experts_tutorials/cloud-experts-getting-started/cloud-experts-getting-started-support.adoc

@@ -0,0 +1,69 @@
+:_mod-docs-content-type: ASSEMBLY
+[id="cloud-experts-getting-started-support"]
+= Tutorial: Obtaining support
+include::_attributes/attributes-openshift-dedicated.adoc[]
+:context: cloud-experts-getting-started-support
+
+toc::[]
+
+//rosaworkshop.io content metadata
+//Brought into ROSA product docs 2024-01-17
+
+Finding the right help when you need it is important. These are some of the resources at your disposal when you need assistance.
+
+== Adding support contacts
+You can add additional email addresses for communications about your cluster. 
+
+. On the {cluster-manager-first} user interface (UI), click *select cluster*.
+. Click the *Support* tab.
+. Click *Add notification contact*, and enter the additional email addresses.
+
+== Contacting Red Hat for support using the UI
+
+. On the {cluster-manager} UI, click the *Support* tab.
+. Click *Open support case*.
+
+== Contacting Red Hat for support using the support page
+
+. Go to the link:https://support.redhat.com[Red Hat support page].
+. Click *Open a new Case*.
++
+image::obtain-support-case.png[]
+
+. Log in to your Red Hat account.
+. Select the reason for contacting support.
++
+image::obtain-support-reason.png[]
+
+. Select *Red Hat OpenShift Service on AWS*.
+
+image::obtain-support-select-rosa.png[]
+
+. Click *continue*.
+. Enter a summary of the issue and the details of your request. Upload any files, logs, and screenshots. The more details you provide, the better Red Hat support can help your case.
++
+[NOTE]
+====
+Relevant suggestions that might help with your issue will appear at the bottom of this page.
+====
++
+image::obtain-support-summary.png[]
+
+. Click *Continue*. 
+. Answer the questions in the new fields.
+. Click *Continue*.
+. Enter the following information about your case:
+.. *Support level:* Premium
+.. *Severity:* Review the Red Hat Support Severity Level Definitions to choose the correct one.
+.. *Group:* If this is related to a few other cases you can select the corresponding group.
+.. *Language*
+.. *Send notifications:* Add any additional email addresses to keep notified of activity.
+.. *Red Hat associates:* If you are working with anyone from Red Hat and want to keep them in the loop you can enter their email address here.
+.. *Alternate Case ID:* If you want to attach your own ID to it you can enter it here.
+. Click *Continue*.
+. On the review screen make sure you select the correct cluster ID that you are contacting support about.
++
+image::obtain-support-cluster-id.png[]
+
+. Click *Submit*.
+. You will be contacted based on the response time committed to for the link:https://access.redhat.com/support/offerings/openshift/sla[indicated severity level].