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gathering-user-data-for-a-customer-service-case module added to Troubleshooting modules for Migration

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richard.hoch
2020-05-17 12:35:33 +03:00
parent 9836b8bdb9
commit 4707dfd407
6 changed files with 42 additions and 0 deletions
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master Normal file
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migration/migrating_3_4/troubleshooting.adoc
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@@ -19,6 +19,7 @@ include::modules/migration-viewing-migration-crs.adoc[leveloffset=+1]
include::modules/migration-downloading-logs.adoc[leveloffset=+1]
include::modules/migration-restic-errors.adoc[leveloffset=+1]
include::modules/migration-manually-rolling-back-migration.adoc[leveloffset=+1]
include::modules/gathering-data-for-a-customer-support-case.adoc[leveloffset=+1]
include::modules/migration-known-issues.adoc[leveloffset=+1]
:!migrating-3-4:

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migration/migrating_4_1_4/troubleshooting.adoc
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@@ -19,5 +19,6 @@ include::modules/migration-viewing-migration-crs.adoc[leveloffset=+1]
include::modules/migration-downloading-logs.adoc[leveloffset=+1]
include::modules/migration-restic-errors.adoc[leveloffset=+1]
include::modules/migration-manually-rolling-back-migration.adoc[leveloffset=+1]
include::modules/gathering-data-for-a-customer-support-case.adoc[leveloffset=+1]
include::modules/migration-known-issues.adoc[leveloffset=+1]
:!migrating-4_1-4_x:

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migration/migrating_4_2_4/troubleshooting.adoc
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@@ -19,5 +19,6 @@ include::modules/migration-viewing-migration-crs.adoc[leveloffset=+1]
include::modules/migration-downloading-logs.adoc[leveloffset=+1]
include::modules/migration-restic-errors.adoc[leveloffset=+1]
include::modules/migration-manually-rolling-back-migration.adoc[leveloffset=+1]
include::modules/gathering-data-for-a-customer-support-case.adoc[leveloffset=+1]
include::modules/migration-known-issues.adoc[leveloffset=+1]
:!migrating-4_2-4_x:

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modules/gathering-data-for-a-customer-support-case.adoc Normal file
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// Module included in the following assemblies:
//
// * migration/migrating_3_4/modules/troubleshooting.adoc
// * migration/migrating_4_1_4/modules/troubleshooting.adoc
// * migration/migrating_4_2_4/modules/troubleshooting.adoc
[id="gathering-data-for-a-customer-case_{context}"]
= Gathering data for a customer support case
If you open a customer support case, you can run the `must-gather` tool with the `openshift-migration-must-gather-rhel8` image to collect information about your cluster and upload it to the link:https://access.redhat.com[Red Hat Customer Portal].
The `openshift-migration-must-gather-rhel8` image collects logs and Custom Resource data that are not collected by the default `must-gather` image.
.Procedure
. Navigate to the directory where you want to store the `must-gather` data.
. Run the `oc adm must-gather` command:
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----
$ oc adm must-gather --image=registry.redhat.io/rhcam-1-2/openshift-migration-must-gather-rhel8
----
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The `must-gather` tool collects the cluster information and stores it in a `must-gather.local.<uid>` directory.
. Remove authentication keys and other sensitive information from the `must-gather` data.
. Create an archive file containing the contents of the `must-gather.local.<uid>` directory:
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$ tar cvaf must-gather.tar.gz must-gather.local.<uid>/
----
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You can attach the compressed file to your customer support case on the
link:https://access.redhat.com[Red Hat Customer Portal].

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modules/using-must-gather.adoc Normal file
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