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73 lines
3.8 KiB
Plaintext
73 lines
3.8 KiB
Plaintext
:_mod-docs-content-type: ASSEMBLY
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[id="virt-support-overview"]
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= Support overview
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include::_attributes/common-attributes.adoc[]
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:context: virt-support-overview
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toc::[]
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You can collect data about your environment, monitor the health of your cluster and virtual machines (VMs), and troubleshoot {VirtProductName} resources with the following tools.
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[id="virt-web-console_{context}"]
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== Web console
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The {product-title} web console displays resource usage, alerts, events, and trends for your cluster and for {VirtProductName} components and resources.
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.Web console pages for monitoring and troubleshooting
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[options="header"]
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|====
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|Page |Description
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|*Overview* page
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|Cluster details, status, alerts, inventory, and resource usage
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|*Virtualization* -> xref:../../virt/getting_started/virt-web-console-overview.adoc#overview-overview_virt-web-console-overview[*Overview* tab]
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|{VirtProductName} resources, usage, alerts, and status
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|*Virtualization* -> xref:../../virt/getting_started/virt-web-console-overview.adoc#overview-top-consumers_virt-web-console-overview[*Top consumers* tab]
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|Top consumers of CPU, memory, and storage
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|*Virtualization* -> xref:../../virt/getting_started/virt-web-console-overview.adoc#overview-migrations_virt-web-console-overview[*Migrations* tab]
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|Progress of live migrations
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|*VirtualMachines* -> *VirtualMachine* -> *VirtualMachine details* -> xref:../../virt/getting_started/virt-web-console-overview.adoc#virtualmachine-details-metrics_virt-web-console-overview[*Metrics* tab]
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|VM resource usage, storage, network, and migration
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|*VirtualMachines* -> *VirtualMachine* -> *VirtualMachine details* -> xref:../../virt/getting_started/virt-web-console-overview.adoc#virtualmachine-details-events_virt-web-console-overview[*Events* tab]
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|List of VM events
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|*VirtualMachines* -> *VirtualMachine* -> *VirtualMachine details* -> xref:../../virt/getting_started/virt-web-console-overview.adoc#virtualmachine-details-diagnostics_virt-web-console-overview[*Diagnostics tab*]
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|VM status conditions and volume snapshot status
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|====
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[id="collecting-data-for-red-hat-support_{context}"]
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== Collecting data for Red Hat Support
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When you submit a xref:../../support/getting-support.adoc#support-submitting-a-case_getting-support[support case] to Red Hat Support, it is helpful to provide debugging information. You can gather debugging information by performing the following steps:
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xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-your-environment_virt-collecting-virt-data[Collecting data about your environment]::
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Configure Prometheus and Alertmanager and collect `must-gather` data for {product-title} and {VirtProductName}.
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xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-vms_virt-collecting-virt-data[Collecting data about VMs]::
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Collect `must-gather` data and memory dumps from VMs.
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// must-gather not supported for ROSA/OSD, per Dustin Row
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ifndef::openshift-rosa,openshift-dedicated[]
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xref:../../virt/support/virt-collecting-virt-data.adoc#virt-using-virt-must-gather_virt-collecting-virt-data[`must-gather` tool for {VirtProductName}]::
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Configure and use the `must-gather` tool.
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endif::openshift-rosa,openshift-dedicated[]
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[id="troubleshooting_{context}"]
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== Troubleshooting
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Troubleshoot {VirtProductName} components and VMs and resolve issues that trigger alerts in the web console.
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xref:../../virt/support/virt-troubleshooting.adoc#events_virt-troubleshooting[Events]::
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View important life-cycle information for VMs, namespaces, and resources.
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xref:../../virt/support/virt-troubleshooting.adoc#virt-pod-logs_virt-troubleshooting[Logs]::
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View and configure logs for {VirtProductName} components and VMs.
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xref:../../virt/support/virt-troubleshooting.adoc#troubleshooting-data-volumes_virt-troubleshooting[Troubleshooting data volumes]::
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Troubleshoot data volumes by analyzing conditions and events.
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