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78 lines
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78 lines
3.3 KiB
Plaintext
:_mod-docs-content-type: ASSEMBLY
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[id="virt-support-overview"]
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= Support overview
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include::_attributes/common-attributes.adoc[]
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:context: virt-support-overview
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toc::[]
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You can request assistance from Red{nbsp}Hat Support, report bugs, collect data about your environment, and monitor the health of your cluster and virtual machines (VMs) with the following tools.
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[id="opening-support-tickets_{context}"]
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== Opening support tickets
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If you have encountered an issue that requires immediate assistance from Red{nbsp}Hat Support, you can submit a support case.
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To report a bug, you can create a Jira issue directly.
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[id="submitting-support-case_{context}"]
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=== Submitting a support case
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To request support from Red{nbsp}Hat Support, follow xref:../../support/getting-support.adoc#support-submitting-a-case_getting-support[the instructions for submitting a support case].
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It is helpful to collect debugging data to include with your support request.
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[id="collecting-data-for-red-hat-support_{context}"]
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==== Collecting data for Red{nbsp}Hat Support
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You can gather debugging information by performing the following steps:
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xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-your-environment_virt-collecting-virt-data[Collecting data about your environment]::
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Configure Prometheus and Alertmanager and collect `must-gather` data for {product-title} and {VirtProductName}.
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// must-gather not supported for ROSA/OSD, per Dustin Row
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ifndef::openshift-rosa,openshift-dedicated[]
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xref:../../virt/support/virt-collecting-virt-data.adoc#virt-using-virt-must-gather_virt-collecting-virt-data[`must-gather` tool for {VirtProductName}]::
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Configure and use the `must-gather` tool.
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xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-vms_virt-collecting-virt-data[Collecting data about VMs]::
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Collect `must-gather` data and memory dumps from VMs.
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endif::openshift-rosa,openshift-dedicated[]
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[id="virt-creating-jira-issue_{context}"]
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=== Creating a Jira issue
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To report a bug, you can create a Jira issue directly by filling out the form on the link:https://issues.redhat.com/secure/CreateIssueDetails!init.jspa?pid=12323181&issuetype=1&priority=10200[*Create Issue*] page.
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[id="virt-web-console_{context}"]
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== Web console monitoring
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You can monitor the health of your cluster and VMs by using the {product-title} web console. The web console displays resource usage, alerts, events, and trends for your cluster and for {VirtProductName} components and resources.
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.Web console pages for monitoring and troubleshooting
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[options="header"]
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|====
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|Page |Description
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|*Overview* page
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|Cluster details, status, alerts, inventory, and resource usage
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|*Virtualization* -> *Overview* tab
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|{VirtProductName} resources, usage, alerts, and status
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|*Virtualization* -> *Top consumers* tab
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|Top consumers of CPU, memory, and storage
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|*Virtualization* -> *Migrations* tab
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|Progress of live migrations
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|*VirtualMachines* -> *VirtualMachine* -> *VirtualMachine details* -> *Metrics* tab
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|VM resource usage, storage, network, and migration
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|*VirtualMachines* -> *VirtualMachine* -> *VirtualMachine details* -> *Events* tab
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|List of VM events
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|*VirtualMachines* -> *VirtualMachine* -> *VirtualMachine details* -> *Diagnostics* tab
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|VM status conditions and volume snapshot status
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|====
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