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94 lines
2.6 KiB
Plaintext
94 lines
2.6 KiB
Plaintext
// Module included in the following assemblies:
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//
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// * backup_and_restore/application_backup_and_restore/troubleshooting.adoc
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:_mod-docs-content-type: PROCEDURE
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[id="oadp-operator-issues_{context}"]
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= OADP Operator issues
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The {oadp-first} Operator might encounter issues caused by problems it is not able to resolve.
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[id="oadp-operator-fails-silently_{context}"]
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== OADP Operator fails silently
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The S3 buckets of an OADP Operator might be empty, but when you run the command `oc get po -n <OADP_Operator_namespace>`, you see that the Operator has a status of `Running`. In such a case, the Operator is said to have _failed silently_ because it incorrectly reports that it is running.
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.Cause
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The problem is caused when cloud credentials provide insufficient permissions.
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.Solution
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Retrieve a list of backup storage locations (BSLs) and check the manifest of each BSL for credential issues.
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.Procedure
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. Run one of the following commands to retrieve a list of BSLs:
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.. Using the OpenShift CLI:
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+
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[source,terminal]
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----
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$ oc get backupstoragelocation -A
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----
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.. Using the Velero CLI:
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+
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[source,terminal]
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----
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$ velero backup-location get -n <OADP_Operator_namespace>
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----
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. Using the list of BSLs, run the following command to display the manifest of each BSL, and examine each manifest for an error.
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+
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[source,terminal]
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----
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$ oc get backupstoragelocation -n <namespace> -o yaml
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----
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.Example result
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[source, yaml]
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----
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apiVersion: v1
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items:
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- apiVersion: velero.io/v1
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kind: BackupStorageLocation
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metadata:
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creationTimestamp: "2023-11-03T19:49:04Z"
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generation: 9703
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name: example-dpa-1
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namespace: openshift-adp-operator
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ownerReferences:
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- apiVersion: oadp.openshift.io/v1alpha1
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blockOwnerDeletion: true
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controller: true
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kind: DataProtectionApplication
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name: example-dpa
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uid: 0beeeaff-0287-4f32-bcb1-2e3c921b6e82
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resourceVersion: "24273698"
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uid: ba37cd15-cf17-4f7d-bf03-8af8655cea83
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spec:
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config:
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enableSharedConfig: "true"
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region: us-west-2
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credential:
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key: credentials
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name: cloud-credentials
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default: true
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objectStorage:
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bucket: example-oadp-operator
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prefix: example
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provider: aws
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status:
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lastValidationTime: "2023-11-10T22:06:46Z"
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message: "BackupStorageLocation \"example-dpa-1\" is unavailable: rpc
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error: code = Unknown desc = WebIdentityErr: failed to retrieve credentials\ncaused
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by: AccessDenied: Not authorized to perform sts:AssumeRoleWithWebIdentity\n\tstatus
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code: 403, request id: d3f2e099-70a0-467b-997e-ff62345e3b54"
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phase: Unavailable
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kind: List
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metadata:
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resourceVersion: ""
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----
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