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69 lines
2.6 KiB
Plaintext
:_mod-docs-content-type: ASSEMBLY
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[id="cloud-experts-getting-started-support"]
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= Tutorial: Obtaining support
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include::_attributes/attributes-openshift-dedicated.adoc[]
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:context: cloud-experts-getting-started-support
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toc::[]
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//rosaworkshop.io content metadata
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//Brought into ROSA product docs 2024-01-17
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Finding the right help when you need it is important. These are some of the resources at your disposal when you need assistance.
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== Adding support contacts
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You can add additional email addresses for communications about your cluster.
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. On the {cluster-manager-first} user interface (UI), click *select cluster*.
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. Click the *Support* tab.
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. Click *Add notification contact*, and enter the additional email addresses.
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== Contacting Red{nbsp}Hat for support using the UI
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. On the {cluster-manager} UI, click the *Support* tab.
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. Click *Open support case*.
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== Contacting Red{nbsp}Hat for support using the support page
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. Go to the link:https://support.redhat.com[Red{nbsp}Hat support page].
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. Click *Open a new Case*.
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+
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image::obtain-support-case.png[]
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. Log in to your Red{nbsp}Hat account.
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. Select the reason for contacting support.
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+
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image::obtain-support-reason.png[]
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. Select *Red{nbsp}Hat OpenShift Service on AWS*.
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image::obtain-support-select-rosa.png[]
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. Click *continue*.
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. Enter a summary of the issue and the details of your request. Upload any files, logs, and screenshots. The more details you provide, the better Red{nbsp}Hat support can help your case.
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+
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[NOTE]
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====
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Relevant suggestions that might help with your issue will appear at the bottom of this page.
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====
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image::obtain-support-summary.png[]
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. Click *Continue*.
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. Answer the questions in the new fields.
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. Click *Continue*.
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. Enter the following information about your case:
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.. *Support level:* Premium
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.. *Severity:* Review the Red{nbsp}Hat Support Severity Level Definitions to choose the correct one.
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.. *Group:* If this is related to a few other cases you can select the corresponding group.
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.. *Language*
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.. *Send notifications:* Add any additional email addresses to keep notified of activity.
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.. *Red{nbsp}Hat associates:* If you are working with anyone from Red{nbsp}Hat and want to keep them in the loop you can enter their email address here.
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.. *Alternate Case ID:* If you want to attach your own ID to it you can enter it here.
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. Click *Continue*.
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. On the review screen make sure you select the correct cluster ID that you are contacting support about.
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+
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image::obtain-support-cluster-id.png[]
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. Click *Submit*.
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. You will be contacted based on the response time committed to for the link:https://access.redhat.com/support/offerings/openshift/sla[indicated severity level]. |