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37 lines
1.2 KiB
Plaintext
37 lines
1.2 KiB
Plaintext
// Module included in the following assemblies:
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//
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// * serverless/serverless-support.adoc
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// * support/getting-support.adoc
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// * service_mesh/v2x/ossm-troubleshooting-istio.adoc
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// * osd_architecture/osd-support.adoc
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// * microshift_support/microshift-getting-support.adoc
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// * edge_computing/day_2_core_cnf_clusters/troubleshooting/telco-troubleshooting-intro.adoc
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:_mod-docs-content-type: PROCEDURE
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[id="support-knowledgebase-search_{context}"]
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= Searching the Red Hat Knowledgebase
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In the event of an {product-title} issue, you can perform an initial search to determine if a solution already exists within the Red Hat Knowledgebase.
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.Prerequisites
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* You have a Red Hat Customer Portal account.
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.Procedure
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. Log in to the link:http://access.redhat.com[Red Hat Customer Portal].
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. Click *Search*.
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. In the search field, input keywords and strings relating to the problem, including:
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+
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* {product-title} components (such as *etcd*)
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* Related procedure (such as *installation*)
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* Warnings, error messages, and other outputs related to explicit failures
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. Click the *Enter* key.
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. Optional: Select the *{product-title}* product filter.
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. Optional: Select the *Documentation* content type filter.
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