// Module included in the following assemblies:
//
// * serverless/serverless-support.adoc
// * support/getting-support.adoc
// * service_mesh/v2x/ossm-troubleshooting-istio.adoc
// * osd_architecture/osd-support.adoc
// * microshift_support/microshift-getting-support.adoc

:_mod-docs-content-type: PROCEDURE
[id="support-knowledgebase-search_{context}"]
= Searching the Red Hat Knowledgebase

In the event of an {product-title} issue, you can perform an initial search to determine if a solution already exists within the Red Hat Knowledgebase.

.Prerequisites

* You have a Red Hat Customer Portal account.

.Procedure

. Log in to the link:http://access.redhat.com[Red Hat Customer Portal].

. Click *Search*.

. In the search field, input keywords and strings relating to the problem, including:
+
* {product-title} components (such as *etcd*)
* Related procedure (such as *installation*)
* Warnings, error messages, and other outputs related to explicit failures

. Click the *Enter* key.

. Optional: Select the *{product-title}* product filter.

. Optional: Select the *Documentation* content type filter.