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adding updates as suggestedby CS for SRE access information in Approved Access

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fixing link in table for Approved Access

updated CS replies

updated numbers

removed number from CEE row in table
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Frances_McDonald
2024-12-12 18:20:31 +00:00
committed by openshift-cherrypick-robot
parent e19852ecd1
commit d87e9de65f
2 changed files with 27 additions and 12 deletions
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support/approved-access.adoc
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@@ -9,7 +9,9 @@ endif::[]
toc::[]
Red{nbsp}Hat Site Reliability Engineering (SRE) typically does not require an elevated access to systems as part of normal operations to manage and support {product-title} clusters. In the unlikely event that SRE needs elevated access to systems, you can use the _Approved Access_ interface to review and _approve_ or _deny_ access to these systems.
Red{nbsp}Hat Site Reliability Engineering (SRE) typically does not require elevated access to systems as part of normal operations to manage and support {product-title} clusters. Elevated access gives SRE the access levels of a cluster-admin role. See link:https://docs.openshift.com/container-platform/4.17/authentication/using-rbac.html#default-roles_using-rbac[cluster roles] for more information.
In the unlikely event that SRE needs elevated access to systems, you can use the _Approved Access_ interface to review and _approve_ or _deny_ access to these systems.
Elevated access requests to clusters on {product-rosa} clusters and the corresponding cloud accounts can be created by SRE either in response to a customer-initiated support ticket or in response to alerts received by SRE as part of the standard incident response process.