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sbeskin
2024-10-09 21:07:28 +03:00
committed by openshift-cherrypick-robot
parent 696ea6c4b0
commit 72065ad73f
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virt/support/virt-support-overview.adoc
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@@ -6,12 +6,48 @@ include::_attributes/common-attributes.adoc[]
toc::[]
You can collect data about your environment, monitor the health of your cluster and virtual machines (VMs), and troubleshoot {VirtProductName} resources with the following tools.
You can request assistance from Red{nbsp}Hat Support, report bugs, collect data about your environment, and monitor the health of your cluster and virtual machines (VMs) with the following tools.
[id="opening-support-tickets_{context}"]
== Opening support tickets
If you have encountered an issue that requires immediate assistance from Red{nbsp}Hat Support, you can submit a support case.
To report a bug, you can create a Jira issue directly.
[id="submitting-support-case_{context}"]
=== Submitting a support case
To request support from Red{nbsp}Hat Support, follow xref:../../support/getting-support.adoc#support-submitting-a-case_getting-support[the instructions for submitting a support case].
It is helpful to collect debugging data to include with your support request.
[id="collecting-data-for-red-hat-support_{context}"]
==== Collecting data for Red{nbsp}Hat Support
You can gather debugging information by performing the following steps:
xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-your-environment_virt-collecting-virt-data[Collecting data about your environment]::
Configure Prometheus and Alertmanager and collect `must-gather` data for {product-title} and {VirtProductName}.
// must-gather not supported for ROSA/OSD, per Dustin Row
ifndef::openshift-rosa,openshift-dedicated[]
xref:../../virt/support/virt-collecting-virt-data.adoc#virt-using-virt-must-gather_virt-collecting-virt-data[`must-gather` tool for {VirtProductName}]::
Configure and use the `must-gather` tool.
xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-vms_virt-collecting-virt-data[Collecting data about VMs]::
Collect `must-gather` data and memory dumps from VMs.
endif::openshift-rosa,openshift-dedicated[]
[id="virt-creating-jira-issue_{context}"]
=== Creating a Jira issue
To report a bug, you can create a Jira issue directly by filling out the form on the link:https://issues.redhat.com/secure/CreateIssueDetails!init.jspa?pid=12323181&issuetype=1&priority=10200[*Create Issue*] page.
[id="virt-web-console_{context}"]
== Web console
== Web console monitoring
The {product-title} web console displays resource usage, alerts, events, and trends for your cluster and for {VirtProductName} components and resources.
You can monitor the health of your cluster and VMs by using the {product-title} web console. The web console displays resource usage, alerts, events, and trends for your cluster and for {VirtProductName} components and resources.
.Web console pages for monitoring and troubleshooting
[options="header"]
@@ -39,34 +75,3 @@ The {product-title} web console displays resource usage, alerts, events, and tre
|*VirtualMachines* -> *VirtualMachine* -> *VirtualMachine details* -> *Diagnostics* tab
|VM status conditions and volume snapshot status
|====
[id="collecting-data-for-red-hat-support_{context}"]
== Collecting data for Red Hat Support
When you submit a xref:../../support/getting-support.adoc#support-submitting-a-case_getting-support[support case] to Red Hat Support, it is helpful to provide debugging information. You can gather debugging information by performing the following steps:
xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-your-environment_virt-collecting-virt-data[Collecting data about your environment]::
Configure Prometheus and Alertmanager and collect `must-gather` data for {product-title} and {VirtProductName}.
xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-vms_virt-collecting-virt-data[Collecting data about VMs]::
Collect `must-gather` data and memory dumps from VMs.
// must-gather not supported for ROSA/OSD, per Dustin Row
ifndef::openshift-rosa,openshift-dedicated[]
xref:../../virt/support/virt-collecting-virt-data.adoc#virt-using-virt-must-gather_virt-collecting-virt-data[`must-gather` tool for {VirtProductName}]::
Configure and use the `must-gather` tool.
endif::openshift-rosa,openshift-dedicated[]
[id="troubleshooting_{context}"]
== Troubleshooting
Troubleshoot {VirtProductName} components and VMs and resolve issues that trigger alerts in the web console.
xref:../../virt/support/virt-troubleshooting.adoc#events_virt-troubleshooting[Events]::
View important life-cycle information for VMs, namespaces, and resources.
xref:../../virt/support/virt-troubleshooting.adoc#virt-pod-logs_virt-troubleshooting[Logs]::
View and configure logs for {VirtProductName} components and VMs.
xref:../../virt/support/virt-troubleshooting.adoc#troubleshooting-data-volumes_virt-troubleshooting[Troubleshooting data volumes]::
Troubleshoot data volumes by analyzing conditions and events.